F.A.Q.
Questions?
Do you have any questions? Our customer service team is available to assist you and will respond as soon as possible.
Feel free to contact us at contact@kitchygoods.com
Here are the questions we are most frequently asked:
Which countries do you deliver to?
We deliver primarily within France, as well as to many countries in Europe and internationally:
Europe: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, the Netherlands, Portugal, the United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.
International: Canada, the United States, and Australia.
Delivery is free to all these countries, with no minimum purchase amount.
When will I receive my order?
Our products require 1 to 3 business days for processing before shipment. Delivery times are then:
- France: 7 to 10 business days
- Europe: 8 to 12 business days
- International: 14 to 20 business days
During busy periods, processing may take up to 6 days. We do not deliver to pickup points.
How can I track my package?
Once your order has shipped, a tracking number will be sent to you by email within 5 business days. You can track your package via:
- Our Kitchygoods tracking page
- Colis Privé
- Colicoli
- La Poste
My order is incomplete
We work with different warehouses and manufacturers, so you may receive your products in several separate packages. Don't worry if everything does not arrive at the same time.
If you still have not received your order after 35 business days, we will issue a full refund and you may keep the item when it arrives. Contact us at contact@kitchygoods.com.
Can I cancel or modify my order?
We process orders quickly, usually within 12 hours. You therefore have 12 hours after placing your order to contact us at contact@kitchygoods.com. After that, the order will already have been shipped and can no longer be modified.
I made a mistake in my delivery address. What should I do?
Contact us as soon as possible at contact@kitchygoods.com. We can correct the address only if your order has not yet been processed. We are not responsible for packages that are not delivered due to an incorrect or incomplete address.
The item I received is broken or defective. What should I do?
Contact us at contact@kitchygoods.com with:
- Your order number
- A description of the problem
- A photo or video of the product
You will not need to return the product. We will refund you directly (store credit by default, or another form upon request).
What is your return policy?
We accept returns for any reason within 15 days of receipt. Complete our return form and send it with your package to the address we will provide.
Are there customs fees?
On very rare occasions, a package may be subject to additional customs duties, particularly for deliveries outside the EU (Canada, the United States, and Australia). These fees are the customer's responsibility. We have no control over customs processing times or decisions.
Which payment methods do you accept?
We accept: Visa, Mastercard, American Express, debit cards, PayPal, and Cartes Bancaires.
Is my information secure?
Yes. Your data is encrypted via SSL and stored using AES-256 encryption. We comply with PCI-DSS requirements and current security best practices.