Refund Policy
Exchanges / Refunds / Replacements
If you are within the 15 day return period we offer you 3 options:
1.Exchange your item for a different size/color.
Exchanges are only available for size and/or color of the same style. The exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
2.Refund details and vouchers
By default, the reimbursement method is credit.
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur a restocking fee.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
The refund will be visible in your account within 7 to 10 working days upon receipt of your request.
3.Replacement of a wrong or defective item
We are truly sorry! Please email us at contact@kitchygoods.com with the following details:
- Your order number
- Description of the problem (e.g. wrong/defective item)
- A photo or video
How to return an item ?
- Each return request must be accompanied by a return form.
- Please complete this form as precisely as possible and send your item along with this form to the returns address that we will communicate to you by email.
- For any questions or concerns, please email us at contact@kitchygoods.com
Late or missing refunds:
- Check your bank account
- Contact your banking institution
- Processing time usually takes 3-5 business days
If you have done all of this and still have not received your refund, please contact us at contact@kitchygoods.com
Delivery :
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit, it will be for the amount you paid. If you have indicated you want a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you would like an exchange: Depending on your country of origin, your exchanged item may take 2-7 weeks to reach you.
Warning :
If you are shipping items worth more than €50, we strongly suggest that you send the product back to us with a tracking number.